1. GENERAL
These Terms and Conditions govern all transactions, quotations, and agreements between the company and its customers. By engaging our services or purchasing our products, you agree to be bound by these terms.
2. PAYMENT TERMS
2.1 Payment is due in accordance with the terms stated on each invoice unless otherwise agreed in writing.
2.2 Overdue accounts may be subject to interest at 2% per month (or the maximum rate permitted by law) calculated from the due date until payment is received in full.
2.3 The company reserves the right to suspend services or withhold delivery of goods where accounts are overdue.
2.4 All prices are quoted exclusive of applicable taxes unless explicitly stated otherwise.
3. DELIVERY
3.1 Delivery dates are estimates only and the company shall not be liable for any loss or damage arising from late delivery.
3.2 Risk in goods passes to the customer upon delivery or collection.
3.3 Title in goods remains with the company until payment has been received in full.
4. RETURNS AND REFUNDS
4.1 Goods may only be returned with prior written authorisation and must be in their original condition and packaging.
4.2 Returns must be initiated within 7 days of delivery. After this period, returns will not be accepted unless the goods are defective.
4.3 Refunds for authorised returns will be processed within 14 business days via the original payment method or as a credit note at the company's discretion.
4.4 Custom-made, personalised, or perishable goods are not eligible for return unless defective.
5. WARRANTY
5.1 Products carry the manufacturer's warranty where applicable. The company does not provide additional warranties beyond those required by law.
5.2 Warranty claims must be accompanied by proof of purchase and reported within the warranty period.
5.3 The warranty does not cover damage caused by misuse, negligence, unauthorised modification, or normal wear and tear.
6. LIABILITY
6.1 The company's total liability for any claim shall not exceed the invoice value of the goods or services giving rise to the claim.
6.2 The company shall not be liable for any indirect, consequential, or special damages including but not limited to loss of profit, loss of data, or business interruption.
6.3 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
7. FORCE MAJEURE
The company shall not be liable for failure to perform its obligations where such failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, strikes, government actions, pandemics, or supply chain disruptions.
8. INTELLECTUAL PROPERTY
All intellectual property rights in materials, designs, and documentation provided remain the property of the company unless expressly transferred in writing.
9. PRIVACY AND DATA PROTECTION
Customer data is collected, stored, and processed in accordance with applicable data protection legislation. Data will not be shared with third parties except as necessary to fulfil orders or as required by law.
10. DISPUTE RESOLUTION
10.1 Any disputes shall first be attempted to be resolved through good-faith negotiation.
10.2 If negotiation fails, disputes shall be referred to mediation or arbitration in accordance with the laws of the jurisdiction in which the company is registered.
11. GOVERNING LAW
These terms are governed by and construed in accordance with the laws of the jurisdiction in which the company is registered.